F.A.Q.
Pricing, Payment and Delivery
Printing
Artwork
Other Services
Pricing, Payment and Delivery
How can I get a quote on an order?
The easiest way is to use our Instant Quote generator. If you are unable to find the right options for your job, email us the specifics and we will contact you directly.
How do you determine pricing?
Our pricing is based on what paper or apparel you select, how many items you want printed, how many colors of ink are used, and the number of locations you require printing on. (i.e front and back.)
What is your turn around time or when will I receive my order?
Typically around 10 business days plus shipping time – shipping from the 23220 zip code. Orders can be rushed with a fee dependent upon the job.
What payment methods do you accept?
Check, Money Order, and Credit Card via Paypal. A 3% service charge applies to all Paypal transactions.
How will my order be shipped?
All shipments are UPS ground, unless requested otherwise. Your shipping cost will be reflected on your invoice and paid for at time of order.
Is there a discount if I reorder the same design later?
No. Since we don’t charge a screen set-up fee, or keep screens on file, there is no discount on reorders.
Do you charge additional set-up/screen fee?
There are no additional screen charges. All fees are included in the quote.
Printing
What is the minimum order for screen printing?
Our minimum order for printing on fabric is 24. Our minimum order for printing on paper is 50.
Note: when placing an order, it’s best to order a few more instead of not enough.
What is the maximum number of colors you offer for screen printing?
We offer up to six colors on fabric. On paper we can print an unlimited number.
Do you have a maximum print area for apparel?
Our standard print area is up to 12” x 15”. Contact us about over-sized prints.
What is the recommended size for T-shirt printing?
We recommend 11″ as ‘full width’ for a unisex tee. Wider images begin to wrap around under the arms on smaller size tees. For sizes Small and larger, 12″ is usually fine. For a women’s tee, 9″.
What type of inks do you use?
We exclusively use water-based and water-based discharge inks for both fabric and paper printing.
What ink colors do you offer?
We offer a variety of house colors that are listed on our Inks page. We custom mix colors for additional charge.
Can you match specific Pantone colors?
Yes, though it is important to note that exact color matching is not guaranteed due to a large number of variables. We will make every effort to match your color as close as possible.
Is it more to print on dark shirts?
When using either pigmented discharge, or white in your design there are no additional fees. However some designs require an
under-base, which increases the price.
What is an under-base and how do I know if I need one?
An under-base is a printing technique that allows us to print bright colors on dark garments. It is the equivalent to using a coat of primer before painting. We prefer to use white discharge ink for under-base prints because it removes the dye from the shirt rather than adding a layer of ink.
Can I print the same image on a variety of garment colors?
Yes, as long as the image is the same, and the inks you select work on all of the fabric colors. You may pay extra for ink changes if necessary.
Can I have part of my order printed in one color, and the rest in a different color?
Yes. If possible. Keep in mind that a design setup to print in black ink may not print with white ink. It depends on how the artwork is setup. You will be charged $15.00 per color change.
Can I print the same image on a variety of items like t shirts, sweatshirts, bandanas, bags?
Yes, as long as the image size is the same for all items. We ask that you keep the number of different items within reason. A good rule is to have at least 3 of any size/color combination for each item. Keep in mind that if the difference in sizes in your order require us to rescale your art, those items will be considered a different design and billed accordingly.
Can you print on products that I provide?
Often we can, though keep in mind that Triple Stamp Press is not liable for damage or loss to customer supplied stock– up to 5% loss should be expected, and is considered normal. All customer supplied garments are printed AT THE CUSTOMER’S OWN RISK. Though we are very good at what we do, and will do everything we can to minimize potential loss, we cannot offer any warranty or guarantee of print quality or durability. This is due to the fact that we cannot control material cost and may not be familiar with the garment material supplied by the customer.
Artwork
How should I send my artwork?
It is recommended that your designer be knowledgeable in the screen printing method. Each color must be separate in the design to output film positives. From these separate color films, we will create printing screens. If you are unfamiliar with color separations we can provide this service, but it may incur an art fee of $40/hour (billed in 15 minute increments).
When submitting artwork it is best to upload it to either dropbox, sendspace.com or yousendit.com then e-mail us the link to download. Please do not e-mail files larger than 5mb.
Our studio primarily prints spot color type art. That means we do not print process jobs such as a full color photograph. We can print single color tones using halftone screens.
What kind of files do you accept?
.ai – Adobe Illustrator (CS5 or lower)
Please be sure that all fonts have been outlined and any embedded images are included.
.eps – PostScript File
Again, be sure all fonts are outlined
.psd – Adobe Photoshop (CS5 or lower)
Don’t flatten layers, if possible. Be sure your image is at least 300 dpi @ actual print size. Include all fonts if applicable.
.pdf – Portable Document File
Try to use the highest resolution possible.
.jpg – JPEG Image
The higher the resolution, the better. A small 72dpi image off the Internet isn’t sufficient. Try to save your image at a “best” setting.
Other files are accepted – but be aware that any work we need to do to it may incur an art fee of $40/hour (billed in 15 minute increments).
Do you have design templates?
Yes. Contact us at info@triplestamppress.com and let us know what you’re designing for, e.g. t-shirts, cd packaging, and we’ll send you the corresponding template.
Do you offer a “proof” of what the item will look like printed?
Yes. A digital mock up of what your item will look like will be emailed to you for approval. Customers should carefully review their
graphics and should pay particular attention to spelling. Due to variations between monitors, this digital proof is for general reference only.For a more accurate color representation, consult a Pantone book.
Do you offer design services?
Yes. We work with a number of talented freelance designers and pride ourselves with the ability to match your job with the right designer.
Services
What are your hours of operation?
We typically answer the phones M-F 9am-6pm and emails all day long (and often into the evening & weekends). Pick ups can be arranged after hours and on weekends by appointment.
Will you burn some screens for me?
Yes. If you prefer to print the design yourself, we offer Exposure Services for Screen Printers:
$50.00 (includes12” X 18” film output, professional quality exposure services, 20 X 24 aluminum framed screen with project appropriate mesh).
DISCLAIMER:
Please notify Triple Stamp Press immediately regarding any shortages or misprints. If it is determined that there were errors in manufacturing or the product differs materially from what was approved, than we will replace all flawed or defective merchandise. All returns will be reprinted. No refunds will be given. All reprints need to be approved by staff and the originals returned.
All CUSTOMER SUPPLIED GARMENTS are printed AT THE CUSTOMER’S OWN RISK.
Triple Stamp Press will not replace lost, damaged, or misprinted customer supplied stock. If a misprint occurs and it is determined to be the fault of print production, we will issue a credit for the printing cost only.
Clients are responsible for proof reading and approval of the final artwork. Triple Stamp Press will not be responsible for typos, unmatched or mismatched colors, or over looked errors. Please be mindful that once the product is completed, no more changes can be made. The customer is fully responsible for final proof and layout approval prior to the printing process.
Triple Stamp Press is NOT LIABLE for errors in a final product caused by any of the following reasons: misspelling, graphics, grammar, damaged fonts, punctuation, finished product size. We DO NOT make any changes on customer files without prior client consent. Artwork charges apply if artwork is not screen print ready. Any necessary needed adjustments are subject to a minimum charge of $25.00.
Therefore, if the client approves any type of work (verbal, written, or by email) and the job has been turned in, sale is final. Returns are not valid if the client changes his or her mind, for that reason, the product must be paid in full. Credit card sales are processed at the time of sale and not after delivery.
All sales are final since artwork approval is necessary before a job can be scheduled for printing and each job is custom.
All pre-press work including but not limited to screens and films are the sole property of Triple Stamp Press. The design is the property of the designer and cannot be reproduced in any way without the written permission of the owner.