How to screen print with us

Our Order Process

PREPARE

Client preparation and education can be essential to a successful order. Our website is loaded with useful information and we are happy to work closely with you to determine the best product selection and print method to get the job right.

First, you will need to prepare your artwork and choose ink colors. You can find artwork guidelines, design templates, and house ink colors below. If you need help determining how many  ink colors are needed to print your artwork, we are happy to help.

The next step is to select the products to be printed and determine the sizes and quantities you will need. Only our most popular products are listed on this site. Please contact us if you do not find the brand or style you want. Chances are that we can get it for you.

SUBMIT YOUR ORDER

With all of the tough decisions out of the way, it is time to submit your order. We will need to know what products you decided to print, how many, and when you need them to be ready. You will also submit your artwork at this time.

We will use this information to quickly and accurately put together an estimate.

APPROVE ESTIMATE AND PAY DEPOSIT

We will send you an estimate. Please review it and feel free to ask any questions you may have at this time. We will need you to approve the final estimate in writing or via email.

When you are ready, we will collect a 50% deposit before finalizing your artwork for print and ordering the blank items to be printed.

APPROVE THE MOCKUP

Next we prepare a digital mockup of your design that lists ink colors, dimensions and placement instructions. After we receive your approval of the mockup, the job is scheduled for production. Orders typically ship within 10 business days from this point. This varies depending on our work load. If you have a hard due date be sure to let us know.

PRINT, PAY AND SHIP

After we print you order, we will update your invoice to include shipping costs and deduct any shortages. We will send you the final invoice, collect the balance, and ship your order.

 

Policies

GUARANTEE

We believe in the quality of our work. Our aim is not only to satisfy expectations, but to exceed them. If we make a mistake printing your order that falls outside of these terms & conditions, we will gladly reprint your order within 10 working days.

ESTIMATES

Estimates are valid for 30 days unless stated otherwise. Estimates are subject to changes after seeing final artwork.

PAYMENT

Payment must be made to finalize your order and begin your turnaround. Full payment is required for orders under $500, otherwise a 50% deposit is acceptable. We accept cash, check, Visa, Mastercard, American Express, Discover, and PayPal. If a 50% deposit is placed, the remaining balance is due at pickup, or prior to shipping.

TURNAROUND

Our Standard Estimated Turnaround is 10 Business days after your order is finalized. Standard turnaround does not include time in transit. Actual turnaround time varies based on our work flow at the time. You may call us to verify the expected turnaround at any time.

Some printing styles and add-on services will add to the standard turnaround time. If you have a hard deadline for your order, please tell us when placing your order. Rush charges may apply to hard deadlines.

Triple Stamp Press will not be responsible for missing deadlines due to unforeseeable reasons. Including weather conditions, power supply interruptions, vendor shortages and errors, and shipping errors. We will alert you to any foreseeable delays.

RUSH ORDERS

Rush service is available for most orders. Rush orders are subject to rush fees. Rush fees are as follows:

  • 9-10 Business Days: 10%
  • 8 Business Days: 20%
  • 7 Business Days: 25%
  • 6 Business Days: 30%
  • 5 Business Days: 40%
  • 4 Business Days: 50%

We cannot guarantee exact delivered quantities on rush orders. Rush orders are subject to the same under/over as standard orders. Rush turnaround times do not include time in transit. Please consider the shipping time when submitting a rush order. Triple Stamp Press will not be responsible for shipping issues once it leaves our facility. Rush orders must be paid for in full when placed.

HOURS

We typically answer the phones M-F 9am-6pm and emails all day long (and often into the evening & weekends). Pick ups and consultations can be arranged by appointment.

HOLIDAYS

The following holidays do not count as production days toward turnaround time:

  • January 1, 2017 – New Year’s Day
  • May 29, 2017 – Memorial Day
  • July 4, 2017 – Independence Day
  • September 4, 2017 – Labor Day
  • November 23, 2017 – Thanksgiving Day
  • November 24, 2017 – The day after Thanksgiving
  • December 24, 2017 – Christmas Eve
  • December 25, 2017 – Christmas Day

SHIPPING

Shipping costs are not included in estimates, and will be added to the final invoice just prior to shipping. Transit time is not included in turnaround. Once the shipment is handed over to the carrier, we cannot guarantee exact delivery dates. To view normal transit times, see our transit map.

SPLIT SHIPPING

We are happy to split ship your order. Shipments will be billed at current rates. Please let us know the addresses and quantities to each when placing your order. Split shipping changes after the order is submitted may result in additional charges.

PACKING

All orders will be bulk packaged. Unless stated otherwise, apparel orders are typically folded by the dozen and separated by size. Packaging orders are shipped flat. We do not assemble the packaging.

CHECK IN YOUR ORDER

Please check your complete order and notify us of any problems within 72 hours of delivery. We will not be responsible after 72 hours.

RETURN POLICY

We do not offer cash refunds. Please notify Triple Stamp Press immediately regarding any misprints. The items must be returned. If it is determined that there were errors in the printing process or the product differs materially from what was approved, than we will replace all flawed or defective merchandise within 10 business days.

CANCELLATIONS

Orders canceled prior to printing are subject to a 15% restocking fee (based on order value) plus any additional fees incurred. Once shirts have been printed, cancellations will not be accepted.

RETURNED CHECKS

There is a $30 charge for returned checks. The subsequent payment must be made with cash or a cashier’s check.

PRINTED SAMPLE POLICY

Printed samples are available with the following pricing and terms:

$100 for the first print color and $50 for each additional color. (Additional locations are billed as additional colors)

You will receive two printed samples. If artwork needs to be separated, created or touched up, it is subject to normal art charges. Shipping costs are not included.

APPAREL

Garments, Bags, and Accessories

MINIMUMS

1 color print = 24 shirts per design.
2 color print = 36 shirts per design,
3 colors and over = 48 shirts per design
Contract printing and orders with customer supplied stock = 48 shirts per design.

UNDER/OVER RUN

We always order extras blanks to account for set-up, color matching, and potential misprints. It is quite common for these extras to be perfectly printed and sellable. We include these sellable extras with your order free of charge. You will never be charged for over-runs.

There is also a possibility of a print run coming in under quantity. In the event of an under-run, you will only be charged for the items you receive. 5% under is considered acceptable for delivery. For this reason, we strongly recommend ordering extras for each size/color.

Triple Stamp Press will not be responsible for shortages within the 5% allowance. In the event of an under run greater than the under run allowance, you may request the remaining quantity to be reprinted.

OUT OF STOCK ITEMS 

Triple Stamp Press will not be responsible for out of stock items. It is unfortunate, but sometimes our vendors run out of specific styles, sizes or colors. Should items become out of stock, we will do our best to suggest a comparable replacement and have it approved by you. You may also decide to wait until the items become available. Should you choose to wait, we cannot guarantee the turnaround time or when the items will be back in stock.

MANUFACTURER DEFECTS

Triple Stamp Press is not responsible for manufacturer defects such as color inconsistencies, mislabeled sizes, loose stitching, label inconsistencies and garment defects. We do our best to inspect the garments as they are printed but we cannot guarantee each garment. We highly recommend ordering extras of each size.

GARMENT SELECTION AND SUBJECTIVITY

We do our very best to suggest a garment that matches your needs. If garment selection is sensitive, we strongly encourage ordering samples of the garments before placing an order. When the final order is received, we cannot guarantee that the customer will like the garments they chose. We can only guarantee print quality.

IMAGE PLACEMENT

We will do everything we can to ensure images are placed and located consistently on all garments in a run. However, small variations should be expected. Variations of 1” in any direction should be considered acceptable. Images printed within 1.5 inches of any seam are subject to distortion and print inconsistencies. These are all considered acceptable goods and we will not assume responsibility for print imperfections due to printing too close to seams.

SEAM, COLLAR, AND ZIPPER PRINTING

Any printing on or over seams or zippers will likely result in printing inconsistencies and distortion. These inconsistencies are considered acceptable goods and will not be considered misprints.

IMAGE SIZES

All shirt sizes in an order will have the same image size unless otherwise requested. Different image sizes must be billed as separate orders.

DURABILITY

Our inks will never crack. They will never peel. Water-Based and Discharge inks simply dye fabric. Your printed image will become part of the fabric, rather than a layer of ink that sits on top of the fabric. Like any other garment dye our inks will have a small amount of wash down. They will fade slightly over time along with the rest of the garment color. We will not be responsible for fading or weathering of goods. We print with the highest quality products and equipment available for water-based and discharge printing and believe that water-based printing is superior to any other method.

CARE INSTRUCTIONS

All goods should be washed before wearing. In order to further extend the vibrant colors in your printed apparel, we recommend, “machine wash cold, tumble dry low”.

FLAT STOCK

Poster, Stationery, and Packaging printing

PRINTING ON COLORED STOCK

Our paper and packaging inks are extremely opaque and cover well on most stock colors. However, it is not uncommon for the stock to influence the ink color. We will discuss this potential effect with you during the ordering process.

The effect stock color has on ink color is considered normal and acceptable. It will not be treated as a printing error.

UNDER/OVER RUN

We always print extras to account for set-up, color matching, and potential misprints. It is quite common for these extras to be perfectly printed and sellable. We include these sellable extras with your order free of charge. You will never be charged for over-runs.

There is also a possibility of a print run coming in under quantity. In the event of an under-run, you will only be charged for the items you receive. 5% under is considered acceptable for delivery. For this reason, we strongly recommend ordering extras.

Triple Stamp Press will not be responsible for shortages within the 5% allowance. In the event of an under run greater than the under run allowance, you may request the remaining quantity to be reprinted.

OUT OF STOCK ITEMS

Triple Stamp Press will not be responsible for out of stock items. It is unfortunate, but sometimes our vendors run out of specific paper stocks or packaging. Should items become out of stock, we will do our best to suggest a comparable replacement and have it approved by you. You may also decide to wait until the item becomes available. Should you choose to wait, we cannot guarantee the turnaround time or when the items will be back in stock.

SELECTION AND SUBJECTIVITY

We do our very best to suggest paper stock or packaging that best matches your needs. If selection is sensitive, we strongly encourage ordering blank samples before placing a print order. When the final order is received, we cannot guarantee that the customer will like the paper or packaging they chose. We can only guarantee print quality.

ART

Art Preparation, Submission, and Rights

ART PREPARATION GUIDELINES

We prefer to receive artwork in the following formats:

  • adobe illustrator (.ai)
  • encapsulated post script (.eps)
  • portable document format (.pdf)

Whenever possible, artwork should be color separated. Each ink color on its own layer. Label layers by color name, either from our HOUSE INK COLORS list or by Pantone. Please convert all type to outlines in Illustrator. This will ensure that we can properly view your art.

We also accept the following formats:

  • adobe photoshop (.psd)
  • tagged image format (.tif)

Photographic elements must be a minimum of 300dpi at final print size. Line Art and Text should be a minimum of 600dpi at final print size. Artwork must be color separated. Each ink color on its own layer. Text should not be flattened or converted to image. Whenever possible, please leave text in font form and include all font files used when submitting your art files.

Jpegs are generally not acceptable for quality reproduction work. Microsoft Word, Publisher and PowerPoint are not acceptable formats.

FILES THAT DO NOT MEET THESE SPECIFICATIONS ARE SUBJECT TO ARTWORK CHARGES AFTER REVIEW.

QUICK REMINDERS

Use our Templates
Rename the file with your job title
Place each color on its own layer
Outline text or provide us with your fonts
Assign desired House Ink or Pantone colors whenever possible
Design your art files to your intended print size

FILE SUBMISSION

You can send artwork to us in a number of ways:

  • Ask us to set up a DropBox shared folder for you.
  • Email files (10MB or less) to artdept@triplestamppress.com
  • Use a file transfer service like Hightail
  • We are available to answer any questions you may have about your artwork.

ART CREATION & OWNERSHIP

All artwork created by Triple Stamp Press is the sole property of Triple Stamp Press. If we create artwork for you, you are paying for the labor and thought to produce the artwork, not the ownership and rights of the artwork. Rights to the artwork can be purchased in addition to the creation fees.

You own any artwork you submit to us or it’s rightful owner, not Triple Stamp Press. We will not reproduce your artwork, trademarked or not, without your consent.

ART APPROVAL

We will provide a mock up on our own template in PDF format free of charge for every order. Your approval of the mock up is required to finalize the order and begin turnaround time. Changes to the artwork after approving the mock-up could result in additional fees and delays. We will not be responsible for errors, misspelling or other design flaws in approved artwork.

PHOTO SHARING

We take great pride in every order we print. So much so, that we can’t wait to show them off. We post photos of our work to our website, Facebook, Instagram, etc. If you are not comfortable with your order being photographed and shared by us, please let us know. If you do not notify us, we will assume that we have your permission.

TEMPLATES

Artwork Templates for Apparel, Posters and Stationery

ARTWORK TEMPLATES FOR ALL APPAREL

Apparel Template
(.ait illustrator template)

 

ARTWORK TEMPLATES FOR POSTERS

18×24 Template
(.ait illustrator template)

11×17 Template
(.ait illustrator template)

8.5×11 Template
(.ait illustrator template)

ARTWORK TEMPLATES FOR STATIONERY

Postcards and Business Cards Template
(.ait illustrator template)

 

Ink Colors

We custom mix our inks for every job!

Ink color may vary slightly from product to product depending on how the product color responds to the ink color. Dark or vibrant papers will yield higher deviation from the intended ink color. Fabric dyes that resist Discharge inks will not allow accurate ink colors to be printed.

PANTONE MATCHING

If a Pantone match is critical to your order, please discuss this with us.
Although we cannot guarantee an exact color match, every effort will be made to get as close as possible given the many variables involved. Small color shifts can occur throughout the print run. These “shifts” are greater and more common for apparel orders due to a number of factors including garment dye discharge-ability, base color of the natural fiber, tightness of the fabric weave and amount of ink deposited.

Some research and test printing may be required in order to get a good match. Additional Charges May Apply.

REORDER INK COLORS

We cannot guarantee exact ink color matches on reorders. We will do our absolute best to match as close as we can. If you know a reorder will happen, please let us know and we’ll try to keep the ink, if possible, or a printed sample.