Our Order Process

PREPARE

Client preparation and education are essential to a successful order. Our website is loaded with useful information and we are happy to work closely with you to determine the best product selection and print method to get the job right.

First, you will need to prepare your artwork and choose ink colors. You can find artwork guidelines, design templates, and house ink colors below. If you need help determining how many  ink colors are needed to print your artwork, we are happy to help.

The next step is to select the products to be printed and determine the sizes and quantities you will need. Please contact us if you do not find the brand or style you want on our site. Chances are that we can get it for you.

SUBMIT YOUR ORDER

With all of the tough decisions out of the way, it is time to submit your order. We will need to know what products you decided to print, how many, and when you need them to be ready. You will also submit your artwork at this time.

We will use this information to quickly and accurately put together a quote.

APPROVE INVOICE AND PAY DEPOSIT

We will then send you an invoice. Please review it and feel free to ask any questions you may have at this time. We will need you to approve the final invoice.

When you are ready, we will collect a 50% deposit before scheduling your project. Orders typically ship within 10-15 business days from this point. This varies depending on our work load. If you have a hard due date be sure to let us know.

Changes to an order after the final estimate has been approved may result in additional fees.

APPROVE THE PROOF

We will send a virtual proof for final approval prior to printing.

PRINT, PAY AND SHIP

After we print your order, we will update your invoice to include shipping costs and deduct any shortages. We will send you the final invoice, collect the balance, and ship your order.

Local orders can be picked up at our shop.

Policies

GUARANTEE

We believe in the quality of our work, and aim to exceed your expectations. If  there are issues with your order not covered by these policies,  we will gladly reprint your order within 10 business days.

QUOTES

Quotes are valid for 30 days unless stated otherwise. Quotes are subject to change based on garment availability, final assessment of artwork, and any changes you make to your order.

PAYMENT

Payment must be made to finalize your order and begin your turnaround. Full payment is required for orders under $500, otherwise a 50% deposit is acceptable. We accept cash, check, Visa, Mastercard, American Express, Discover, and PayPal. If a 50% deposit is placed, the remaining balance is due at pickup, or prior to shipping.

TURNAROUND

Our Standard Estimated Turnaround is 10 Business days after your order is finalized. Standard turnaround does not include time in transit. Actual turnaround time varies based on our work flow at the time. You may call us to verify the expected turnaround at any time.

Some printing styles and add-on services will add to the standard turnaround time. If you have a hard deadline, please tell us when placing your order. Rush charges may apply.

Triple Stamp Press will not be responsible for missing deadlines due to unforeseeable reasons. Including weather conditions, power supply interruptions, vendor shortages and errors, and shipping errors. We will alert you to any foreseeable delays.

RUSH ORDERS

Rush service is available on a case to case basis. Rush orders are subject to fees. Please contact us for details.

We cannot guarantee exact delivered quantities on rush orders. Rush orders are subject to the same under/over as standard orders. Rush turnaround times do not include time in transit. Please consider the shipping time when submitting a rush order. Triple Stamp Press will not be responsible for shipping issues once it leaves our facility. Rush orders must be paid for in full when placed.

HOURS

Our hours are: M-F 9am-5pm. Pick ups and consultations can be arranged by appointment.

HOLIDAYS

The following holidays do not count as production days toward turnaround time:

  • January 1, 2022 – New Year’s Day
  • May 30, 2022 – Memorial Day
  • June 20, 2022– Juneteenth
  • July 4, 2022 – Independence Day
  • September 5, 2022 – Labor Day
  • November 24, 2022 – Thanksgiving Day
  • November 25, 2022 – The day after Thanksgiving
  • December 24, 2022 – Christmas Eve
  • December 25, 2022 – Christmas Day
  • December 31, 2022 – New Year’s Eve

SHIPPING

Shipping costs are not included in estimates, and will be added to the final invoice just prior to shipping. Transit time is not included in turnaround. Once the shipment is handed over to the carrier, we cannot guarantee exact delivery dates.

SPLIT SHIPPING

We are happy to split ship your order. There is a fee of $10 for each additional shipping address. Please let us know the addresses and quantities to each when placing your order. Split shipping adjustments made after your order is finalized may result in additional fees.

PACKING

All orders will be bulk packaged. Unless stated otherwise, apparel orders are typically folded by the dozen and separated by size. Poster orders are shipped flat.

CHECK IN YOUR ORDER

Please check your complete order and notify us of any problems within 72 hours of delivery. We will not be responsible after 72 hours.

RETURN POLICY

We do not offer cash refunds. Please notify Triple Stamp Press immediately regarding any misprints. The items must be returned. If it is determined that there were errors in the printing process or the product differs materially from what was approved, then we will replace all flawed or defective merchandise within 10 business days.

CANCELLATIONS

Orders canceled prior to printing are subject to a 20% restocking fee based on order value. Additional fees may be applied for work done on your order. Once your order is in production, cancellations or adjustments may not be possible.

RETURNED CHECKS

There is a $30 charge for returned checks. The subsequent payment must be made with cash or a cashier’s check.

PRINTED SAMPLE POLICY

Printed samples are available with the following pricing and terms:

$100 for the first print color and $50 for each additional color.

You will receive two printed samples. If artwork needs to be separated, created or touched up, it is subject to standard art prep fees. Shipping costs are not included.

APPAREL

Garments, Bags, and Accessories

MINIMUMS

25 shirts per design.

UNDER/OVER RUN

We always order extras blanks to account for set-up, color matching, and potential misprints. It is quite common for these extras to be perfectly printed and sellable. We include these sellable extras with your order free of charge. You will never be charged for over-runs.

There is also a possibility of a print run coming in under quantity. In the event of an under-run, you will only be charged for the items you receive. 5% under is considered acceptable for delivery. For this reason, we strongly recommend ordering extras for each size/color.

Triple Stamp Press will not be responsible for shortages within the 5% allowance. In the event of an under run greater than the under run allowance, you may request the remaining quantity to be reprinted.

OUT OF STOCK ITEMS 

Triple Stamp Press will not be responsible for out of stock items. It is unfortunate, but sometimes our vendors run out of specific styles, sizes or colors. Should items become out of stock, we will do our best to suggest a comparable replacement and have it approved by you. You may also decide to wait until the items become available. Should you choose to wait, we cannot guarantee the turnaround time or when the items will be back in stock.

MANUFACTURER DEFECTS

Triple Stamp Press is not responsible for manufacturer defects such as color inconsistencies, mislabeled sizes, loose stitching, label inconsistencies and garment defects. We do our best to inspect the garments as they are printed but we cannot guarantee each garment. We highly recommend ordering extras of each size.

GARMENT SELECTION AND SUBJECTIVITY

We do our very best to suggest a garment that matches your needs. If garment selection is sensitive, we strongly encourage ordering samples of the garments before placing an order. When the final order is received, we cannot guarantee that the customer will like the garments they chose. We can only guarantee print quality.

OVERDYE DISCLAIMER

On rare occasions we find that manufacturers over-dye their garments. This is the process of re-dying a garment after its initial manufacture. This is done primarily to either reuse shirt colors that don’t sell, or color correct dye batches. Because of this factor, Triple Stamp cannot 100% guarantee exact color consistency with discharge printing.

IMAGE PLACEMENT

We will do everything we can to ensure images are placed and located consistently on all garments in a run. However, small variations should be expected. Variations of 1” in any direction are considered acceptable. Images printed within 1.5 inches of any seam are subject to distortion and print inconsistencies. These are all considered acceptable goods and we will not assume responsibility for print imperfections due to printing too close to seams.

SEAM, COLLAR, AND ZIPPER PRINTING

Printing over seams, collars or zippers is not advised, as it will likely result in printing inconsistencies and distortion. These inconsistencies are considered acceptable goods and will not be considered misprints.

IMAGE SIZES

All shirt sizes in an order will have the same image size unless otherwise requested. Different image sizes must be billed as separate orders.

DURABILITY

Our inks will never crack. They will never peel. Water-Based and Discharge inks simply dye fabric. Your printed image will become part of the fabric, rather than a layer of ink that sits on top of the fabric. Like any other garment dye our inks will have a small amount of wash down. They will fade slightly over time along with the rest of the garment color. We will not be responsible for fading or weathering of goods. We print with the highest quality products and equipment available for water-based and discharge printing and believe that water-based printing is superior to any other method.

CARE INSTRUCTIONS

All goods should be washed before wearing. In order to further extend the vibrant colors in your printed apparel, we recommend, “machine wash cold, tumble dry low”.

FLAT STOCK

Poster, Stationery, and Packaging printing

PRINTING ON COLORED STOCK

Our paper and packaging inks are extremely opaque and cover well on most stock colors. However, it is not uncommon for the stock to influence the ink color. We will discuss this potential effect with you during the ordering process.

The effect stock color has on ink color is considered normal and acceptable. It will not be treated as a printing error.

If your project requires a light color ink to be printed on dark stock, we recommend a double swipe of ink for the best results. This costs $0.15 per color, per sheet.

UNDER/OVER RUN

We always print extras to account for set-up, color matching, and potential misprints. It is quite common for these extras to be perfectly printed and sellable. We include these sellable extras with your order free of charge. You will never be charged for over-runs.

There is also a possibility of a print run coming in under quantity. In the event of an under-run, you will only be charged for the items you receive. 5% under is considered acceptable for delivery. For this reason, we strongly recommend ordering extras.

Triple Stamp Press will not be responsible for shortages within the 5% allowance. In the event of an under run greater than the under run allowance, you may request the remaining quantity to be reprinted.

OUT OF STOCK ITEMS

Triple Stamp Press will not be responsible for out of stock items. It is unfortunate, but sometimes our vendors run out of specific paper stocks or packaging. Should items become out of stock, we will do our best to suggest a comparable replacement and have it approved by you. You may also decide to wait until the item becomes available. Should you choose to wait, we cannot guarantee the turnaround time or when the items will be back in stock.

SELECTION AND SUBJECTIVITY

We do our very best to suggest paper stock or packaging that best matches your needs. If selection is sensitive, we strongly encourage ordering blank samples before placing a print order. When the final order is received, we cannot guarantee that the customer will like the paper or packaging they chose. We can only guarantee print quality.

ART

Art Preparation, Submission, and Rights

ART PREPARATION GUIDELINES

We prefer to receive artwork in the following formats:

  • adobe illustrator (.ai)
  • encapsulated post script (.eps)
  • portable document format (.pdf)

Whenever possible, artwork should be color separated, with each ink color on its own layer. Label layers by color, or pantone number. Please convert all type to outlines in Illustrator. This will ensure that we can properly view your art.

We also accept the following formats:

  • adobe photoshop (.psd)
  • tagged image format (.tif)

Photographic elements must be a minimum of 300dpi at final print size. Line Art and Text should be a minimum of 600dpi at final print size. Artwork must be color separated. Each ink color on its own layer. Text should not be flattened or converted to image. Whenever possible, please leave text in font form and include all font files used when submitting your art files.

Jpegs are generally not acceptable for quality reproduction work. Microsoft Word, Publisher and PowerPoint are not acceptable formats.

FILES THAT DO NOT MEET THESE SPECIFICATIONS ARE SUBJECT TO ARTWORK CHARGES AFTER REVIEW.

QUICK REMINDERS

Rename the file with your job title
Place each color on its own layer
Outline text or provide us with your fonts
Specify Pantone colors whenever possible
Design your art files to your intended print size

FILE SUBMISSION

You can send artwork to us in a number of ways:

  • Email files (10MB or less) to artdept@triplestamppress.com
  • Use a file transfer service like Hightail, Dropbox or WeTransfer
  • We are available to answer any questions you may have about your artwork.

ART CREATION & OWNERSHIP

All artwork created by Triple Stamp Press is the sole property of Triple Stamp Press. If we create artwork for you, you are paying for the labor and thought to produce the artwork, not the ownership and rights of the artwork. Rights to the artwork can be purchased in addition to the creation fees.

You, or the rightful owner, not Triple Stamp Press, have ownership of any artwork you submit. We will not reproduce your artwork without your consent.

ART APPROVAL

We will provide a mock up on our own template in PDF format free of charge for every order. Your approval of the mock up is required to finalize the order and begin turnaround time. Changes to the artwork after approving the mock-up could result in additional fees and delays. We will not be responsible for errors, misspelling or other design flaws in approved artwork.

PHOTO SHARING

We take great pride in every order we print. So much so, that we can’t wait to show them off. We post photos of our work to our website, Facebook, Instagram, etc. If you are not comfortable with your order being photographed and shared by us, please let us know. If you do not notify us, we will assume that we have your permission.

Ink Colors

We custom mix our inks for every job!

Ink color may vary slightly from product to product depending on how the product color responds to the ink color. Dark or vibrant papers will yield higher deviation from the intended ink color. Fabric dyes that resist Discharge inks will not allow accurate ink colors to be printed.

PANTONE MATCHING

If a Pantone match is critical to your order, please discuss this with us.
Although we cannot guarantee an exact color match, every effort will be made to get as close as possible given the many variables involved. Small color shifts can occur throughout the print run. These “shifts” are greater and more common for apparel orders due to a number of factors including garment dye discharge-ability, base color of the natural fiber, tightness of the fabric weave and amount of ink deposited.

Some research and test printing may be required in order to get a good match. Additional Charges May Apply.

REORDER INK COLORS

We cannot guarantee exact ink color matches on reorders. We will do our absolute best to match as close as we can. If you know a reorder is likely to happen, please let us know and we will try to keep a printed sample.